Neighbourhood Management represents a collaborative approach to service delivery between providers and residents. Basically, it aims to tailor services to local areas by recognising local concerns and priorities. This requires new ways of working, with greater focus on partnership working. Area Partnerships have a key role to play in ensuring local priorities and responses to address local concerns are delivered.

The process is underpinned by detailed information gathered from local neighbourhood surveys conducted across the City. This information enables local partners to facilitate the co-ordination of better public services at a neighbourhood level in order to bring about real and meaningful benefits for local communities.

Neighbourhood Management surveys have taken place since 2007 and continue to be updated on a regular basis, the last such occasion being as part of a GHA survey undertaken between November 2010 and February 2011. The survey asked a series of questions of local residents relating to:

• security & community safety
• cleansing & environment
• quality of neighbourhood
• quality of local service provision
• quality of life
• communication / participation

Reports from the Survey can be accessed now by following the link to Key Publications.