Neighbourhood management represents a collaborative approach to service delivery between providers and residents. Basically, it aims to tailor services to local areas by recognising local concerns and priorities. This requires new ways of working, with greater focus on partnership working.
The process is underpinned by detailed information gathered from local neighbourhood surveys conducted across the City. This information enables local CPP partners to facilitate the co-ordination of better public services at a neighbourhood level in order to bring about real and meaningful benefits for local communities.
Neighbourhood Management has existed in Glasgow since early 2007 when the Glasgow CPP set up the task group. By Autumn 2007, the CPP had commissioned the first survey of 10,000 households in Glasgow to establish residents’ views, perceptions and expectations of issues relating to their neighbourhoods.
A survey of 1,000 residents in each of the 10 Local Community Planning Partnerships was conducted. The survey asked a series of questions of local residents relating to:
- security & community safety,
- cleansing & environment,
- quality of neighbourhood,
- quality of local service provision,
- quality of life; and
- communication / participation
Acting on the detailed results from the initial survey, the Community Planning Partnership developed a series of Action Plans within individual neighbourhoods to act upon the results from the surveys at a local level. During 2008 and 2009, a programme of improvements were implemented by partners across local neighbourhoods. A sample of the improvements are available elsewhere on this site.
Copies of the city wide and local reports from the 2007 Survey are available in the reports page, available by following the link at the top left of this page.
Plans for a new Residents Survey for 2010 are being advanced in preparation for further investment in the Neighbourhood Management process in Glasgow.